Frequently Asked Questions
Find answers to the most common questions about our property management services.
How do I get started?
If you own a condo, co-op, or multifamily property, we’d love to connect. To get started, reach out via phone, email, or by filling out the inquiry form on our website.
One of our team members will quickly follow up to discuss your property, walk you through our services, and guide you through a smooth onboarding process.
We begin with a detailed property assessment to tailor our management approach to your needs—from tenant relations to financial reporting—ensuring a seamless transition to Empire State’s expert care.
What services do you offer?
We offer a full suite of property management services customized for New York City's competitive real estate market.
For multifamily buildings, our services include tenant screening, rent collection, maintenance coordination, legal compliance, financial reporting, and project oversight.
For co-ops and condos, we offer specialized board support, detailed financial reporting, community-focused services, and proactive compliance tracking. Our online portal also enhances tenant experience with easy access to services and clear communication.
How much do you charge?
Our pricing is transparent and tailored to the size, complexity, and specific needs of your property.
After learning more about your building, we’ll provide a personalized quote and an itemized breakdown of services—so you’ll know exactly what you’re paying for, with no hidden fees.
Contact us for a detailed estimate and to understand the value we can bring to your property and residents.
Do you handle repairs?
Yes. We coordinate all repairs using a vetted network of reliable contractors who meet our strict quality standards.
Residents can submit repair requests and track progress in real-time through our secure online portal.
For larger projects, we manage everything—from sourcing multiple bids to ensuring work is completed efficiently and meets our high expectations. This proactive approach helps preserve your property’s value while keeping tenants satisfied.
Do you manage smaller buildings?
Absolutely. We manage buildings of all sizes and bring the same level of care, expertise, and professionalism to smaller properties as we do to larger ones.
Whether you own a compact rental, co-op, or condo, you’ll benefit from tailored services like proactive rent collection, tenant communication, maintenance coordination, and financial oversight.
Our team ensures smaller buildings receive big-picture service and results.
Do you take on buildings that require extensive repairs?
Yes. We specialize in managing properties that need major upgrades or renovations—and understand the importance of trusted oversight before capital improvements begin.
From securing multiple bids to managing contractors and timelines, we take a hands-on approach to ensure repairs are completed on time, on budget, and to a high standard.
By building a foundation of trust, we help you confidently move forward with improvements that boost both property value and resident experience.
Still have questions?
Contact us for more information.
Contact Us
